Privacy policy

LTW Trade SA, Via Nassa 52, CH-6900 Lugano, Switzerland, Email: sales@luganotopwatches.ch, Phone: +41 79 105 13 88 / +41 79 216 43 33, ID/IVA: CHE-186.003.435.

This Privacy Policy explains how we collect, use, share, and protect personal data when you use our website, contact our team, visit our boutique, request an offer, or purchase products and services from LTW Trade SA.

Depending on your interaction with us, we may process identity and contact data (name, email, phone, address), order and transaction data (products, amounts, shipping details, payment status), communication data (messages and support requests), and technical data (IP address, browser/device data, pages viewed, and basic diagnostics).

We collect data directly from you (forms, messages, phone, in-store contact, checkout), automatically from your browser/device when using our site, and from trusted partners involved in payment, fraud screening, and logistics.

We process data to operate the website, respond to inquiries, arrange consultations, process sales and shipping, prevent fraud, comply with legal obligations, and improve service quality. Depending on context, processing is based on contract performance, legitimate interests, consent, and/or legal obligations.

Payment processing is handled by authorized providers such as Stripe. LTW Trade SA does not store full card numbers or CVC/CVV data.

We share data only when needed with service providers that support hosting/CMS, payment processing, shipping and insurance, IT/security support, accounting/legal advisors, and public authorities where required by law. We do not sell personal data.

Some processors may process data outside Switzerland. Where required, we use appropriate safeguards such as contractual clauses and vendor controls designed to protect your personal data.

We keep personal data only as long as necessary for the purposes listed above and to comply with legal, accounting, tax, warranty, and dispute-handling obligations. Retention periods vary by data category and legal requirements.

Subject to applicable law, you may request access, correction, deletion, restriction, objection, data portability, and withdrawal of consent where consent is the legal basis. You may also lodge a complaint with a competent supervisory authority, including the Swiss FDPIC where applicable.

We use technical cookies necessary for website operation and may use analytics or performance tools. You can control cookies through browser settings and any consent tools made available on the site.

We apply reasonable technical and organizational safeguards to protect personal data against unauthorized access, alteration, disclosure, or destruction. No system can be guaranteed 100 percent secure.

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies.

Our services are not directed to children. We do not knowingly collect personal data from minors in violation of applicable law.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date.

To exercise your rights or ask questions, contact LTW Trade SA at sales@luganotopwatches.ch or write to Via Nassa 52, CH-6900 Lugano, Switzerland.